Return & Refund Policy
At INKEDFORGE, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, please contact us within 7 days of delivery.
1. Eligibility for Returns
A return may be accepted when:
- The product arrives damaged or defective.
- You received the wrong product or an incorrect item.
- The product has a manufacturing or printing defect.
- The product is otherwise eligible for return under applicable consumer laws.
For standard, non-personalized products, we may also accept returns for change of mind within 7 days, subject to the product being unused, undamaged, and in its original condition and packaging.
Personalized, customized, or made-to-order products are generally not eligible for change-of-mind returns because they are produced specifically for the customer. This does not affect your rights in case the product is defective, damaged, incorrect, or otherwise covered by applicable law.
2. Return Conditions
To request a return, please contact us within 7 days of delivery and provide:
- Your order number.
- A description of the issue.
- Clear photographs or videos showing the product and, where applicable, the packaging.
We may request additional information to verify the issue before approving a return, replacement, or refund.
Products should be returned in their original condition and packaging where reasonably possible.
3. Return Shipping
For approved returns relating to a defective, damaged, incorrect, or other seller-related issue, INKEDFORGE will arrange or bear the reasonable return shipping cost as applicable.
For eligible change-of-mind returns, the return shipping cost may be borne by the customer.
4. Refunds
Once an approved return is received and inspected, we will notify you about the status of your refund.
Approved refunds will generally be issued to the original payment method used for the order.
The time taken for the refund to appear in your account may depend on your payment provider or bank.
5. Replacements
Where appropriate, INKEDFORGE may offer a replacement instead of a refund for damaged, defective, or incorrect products.
If a replacement is unavailable, we may provide a refund in accordance with this policy and applicable law.
6. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
Because INKEDFORGE products may be produced specifically after an order is placed, an order may not be cancellable once production or customization has begun.
Any cancellation rights provided under applicable law will continue to apply.
7. Non-Returnable Situations
A return may not be accepted where:
- The product has been used, damaged, modified, or altered after delivery by the customer.
- Damage has resulted from misuse, improper handling, or failure to follow provided care instructions.
- A personalized or customized product is being returned solely because of a change of mind, subject to applicable consumer rights.
8. Consumer Rights
Nothing in this policy is intended to exclude or restrict any rights or remedies available to customers under applicable Indian consumer protection laws.
If you have any questions regarding returns or refunds, please contact us using the contact details provided on our website.
